Solutions Engineer - Technical Customer Onboarding

Dinari

Join us as we build the future of Open Financial Market Infrastructure from issuing innovative 1:1 securities-backed tokens to building the next-generation global distribution network. Dinari's APIs and SDKs allow anybody from exchanges to wallet apps to offer securities-backed tokens to their customers in a secure and compliant way. Our team is small but talented and led by founders with a proven track record with successful exits from industry giants including Freenome, LegalZoom and Crunchyroll.

Role

• Partner directly with our most strategic customers to design, scale, and optimize systems built on our blockchain infrastructure.
• Act as a trusted technical advisor, systems architect, and product partner—not a traditional support role.
• Guide partners to build real-world reliable and compliant financial products.
• Influence product strategy by translating customer needs into actionable insights, features, reporting and tooling, while operating within the guardrails of a regulated financial environment.

Responsibilities

Architect Advise

• Design and guide customer implementations across our infrastructure
• Support use cases spanning API integrations, smart contract interfaces and integrations with existing traditional finance systems.

Drive Adoption Customer Success

• Develop a deep understanding of customer goals, technical requirements, and regulatory constraints
• Guide customers through onboarding, integration, and long-term success while adhering to KYC, AML, and other compliance standards

Prototype Integrate

• Write high-quality code and technical prototypes to accelerate customer adoption
• Build solutions that balance innovation with security, reliability, and regulatory requirements

Influence Product Direction

• Serve as the voice of the customer—particularly for regulated and enterprise use cases
• Translate customer feedback into product insights and actionable specifications that align with compliance, risk, and operational realities

Build Strategic Relationships

• Act as the primary technical point of contact for key accounts
• Navigate technical challenges, future planning, and success metrics in close partnership with customer stakeholders

Collaborate Cross-Functionally

• Work closely with Product, Engineering, Compliance, and Business Development teams
• Ensure customer solutions meet both technical and regulatory expectations, closing feedback loops quickly

Qualifications

• 3+ years of experience in technical roles (Solutions Engineering, Software Engineering, Developer Relations, or similar)
• Strong foundation in large scale distributed systems, APIs, or client-facing SDKs
• Experience working directly with customers in B2B SaaS, fintech, or infrastructure environments
• Proficiency in writing and reviewing code in Python or Java
• Familiarity with blockchain and smart contracts
• Experience working at startups
• Strong understanding of—and willingness to work within—regulated industry guardrails, including KYC, AML, and related compliance requirements
• Excellent communication skills, with the ability to clearly convey complex technical and regulatory concepts to both technical teams and executive stakeholders