Coins.ph
22 open roles on Maneki
Head of Customer Experience
Directorhybrid
LOCATION
Taguig City, Metro Manila, Philippines
POSTED
2mo ago
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Job description
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
The Head of Customer Experience (CX) is a pivotal executive leadership role responsible for defining, driving, and scaling the enterprise-wide customer experience vision, strategy, and governance. Reporting directly to the President, this leader will oversee the end-to-end customer journey for users in a fast-paced fintech/crypto landscape.
What this role requires
5 MUST-HAVES · EXTRACTED FROM THE POSTING⚠ RESTRICTED: PHILIPPINES
- •Executive leadership experience
- •Customer experience strategy and vision development
- •End-to-end customer journey management
- •Fintech or crypto industry experience
- •Enterprise-wide governance and scaling
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