Kast
28 open roles on Maneki
VIP Relationship Manager
Mid / Senioron site
LOCATION
Dubai - United Arab Emirates
POSTED
4d ago
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Required skills
Relationship ManagementCustomer SuccessAccount ManagementOrganizational SkillsStakeholder ManagementConsumer Engagement
Job description
We’re looking for a VIP Relationship Manager to build and maintain strong relationships with KAST's highest-value customers.
You will serve as the primary point of contact for VIP clients, ensuring they receive exceptional service, tailored support, and access to exclusive experiences. This role combines relationship management, customer success, community building, and event coordination.
- Department
- Operations
- Employment Type
- Full Time
- Location
- Dubai
- Workplace type
- Hybrid
What You’ll Be Doing
- Build and maintain trusted relationships with KAST's VIP customers and key accounts.
- Serve as the primary point of contact for VIP inquiries, issues, and escalations.
- Proactively engage clients to understand their needs, gather feedback, and improve retention.
- Coordinate exclusive events, meetups, and experiences for VIP customers and partners.
- Work closely with Product, Operations, Compliance, and Support teams to resolve client issues and improve the customer experience.
- Identify opportunities to deepen customer engagement and increase product adoption.
- Track client sentiment, key account metrics, and relationship health across the VIP portfolio.
What You'll Bring
- 3+ years of experience in VIP relationship management, customer success, account management, private banking, wealth management, or luxury hospitality.
- Experience in fintech, crypto, payments, wealth management, or financial services.
- Strong interpersonal and communication skills with the ability to build trust with high-value clients.
- Experience managing a portfolio of premium customers or strategic accounts.
- Highly organized with strong attention to detail and follow-through.
- Comfortable operating in a fast-paced, customer-centric environment.
- Ability to coordinate events and manage multiple stakeholders.
About KAST
KAST is redefining stablecoin banking for global citizens, crypto professionals, Web3-native businesses, and high-inflation markets hungry for USD-backed banking. Backed by top-tier global investors and led by the ex-APAC CEO of Circle, our leadership team spans Circle, Airwallex, Revolut, Wise, Grab, Zoom, AWS, and leading OTC desks. We’ve scaled from zero to nearly a million users at ridiculous speed.
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