Payment Operations Manager, APAC
Required skills
Job description
Job Title: Payment Operations Manager, APAC
Department: Trading, Treasury & Account Management
Reports to: Co-Founder
Location: APAC
About Codex
Codex is building the infrastructure for stablecoin-based cross-border payments — moving money faster, cheaper, and more transparently than the legacy financial system. Backed by Circle, Coinbase, Dragonfly, Wintermute, and Cumberland, we're a small team solving hard problems at the intersection of crypto and global payments.
The Role
Codex is scaling its client base rapidly across APAC — and the operational infrastructure that keeps those clients active, funded, and trading needs to scale with it. As the Payment Operations Manager, you'll own the full post-onboarding client experience: treasury and settlement operations, client activation, and the processes that turn a newly onboarded account into a consistently trading one.
This is a hands-on senior role. You'll be doing the work yourself — moving money, resolving settlement issues, running penny tests, and staying close to clients — while building the systems and playbooks that allow the function to scale beyond you. You'll work closely with the trading and account management team.
Responsibilities
Treasury & Settlement Operations
Manage intraday treasury balances across fiat and crypto accounts, ensuring settlement capacity is available for active clients across APAC trading hours
Oversee end-to-end settlement for client trades — tracking traded-and-settled vs traded-and-not-settled positions, resolving delayed or failed settlements, and coordinating with banking and crypto counterparties on exceptions
Handle escalations for rejected or undelivered wire transfers; coordinate with banks and payment providers to trace and resolve stuck payments
Monitor and reconcile fund movements across accounts (fiat rails, on-chain networks), flagging discrepancies and maintaining clean records
Client Onboarding & Activation
Own the operational side of client onboarding: penny testing new fiat and crypto accounts, configuring counterparties, whitelisting wallets, and coordinating demo calls
Build and implement client activation strategies — structured playbooks that take a newly KYB-cleared account from zero to first trade as quickly as possible
Serve as the senior operational point of contact for APAC clients through onboarding and early activation, setting expectations and resolving friction before it becomes churn
Customer Success & Account Management
Monitor the health of the APAC client book — tracking volume trends, identifying at-risk or dormant accounts, and proactively engaging clients before they go quiet
Build and own the account reactivation playbook: understanding why clients churn, what it takes to bring them back, and running structured reactivation campaigns
Develop and maintain customer success processes that create consistency across the client experience — from first trade through to high-volume, recurring flow
Process Building
Document and systematise current operational processes — identifying what's manual, what's fragile, and where automation or tooling would have the most impact
Work with Engineering and Product to translate operational pain points into product improvements
Build the operational infrastructure — runbooks, escalation protocols, handover standards — that allows the team to grow without quality degrading
What We're Looking For
6–10 years of experience in payment operations, trading operations, or client operations at a crypto OTC desk, exchange, or digital asset firm
Hands-on experience with treasury management and settlement across fiat and crypto rails — you've moved money, resolved failures, and understand what goes wrong and why
Track record of building and implementing account management or client activation processes, not just executing within ones someone else built
Strong client-facing skills: able to manage relationships with institutional and fintech clients professionally, even when resolving operational issues
Comfortable doing individual contributor work at a senior level — this is not a people management role, it's a builder role
Nice to Have
Understanding of crypto market microstructure and OTC pricing mechanics
Experience with virtual account management and multi-currency treasury operations
Prior experience at a company scaling its APAC client base rapidly