Swipe.io
2 open roles on Maneki
Customer Support Associate (Tamil) - Fresher in Hyderabad
Associateon site
LOCATION
Hyderabad, Telangana, India
POSTED
3d ago
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Required skills
Customer SupportInterpersonal CommunicationsProblem SolvingEmpathyProduct Information ManagementData Analysis
Job description
Key Responsibilities
- Provide exceptional customer support through our chat support, intercom and on calls.
- Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
- Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
- Collaborate with the technical team to escalate and resolve complex customer issues.
- Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.