User Operations
Required skills
Job description
About BIT:
BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.
The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.
BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.
For more information, visit www.bit.com
Job Responsibilities
- Activate, retain, and convert users to drive engagement and maximize product value.
- Develop and execute user operation strategies to improve customer retention, engagement, and lifetime value.
- Build and maintain strong customer relationships through proactive outreach via phone and email, fostering loyalty and encouraging additional product adoption.
- Plan and execute user engagement initiatives and activities to enhance participation and overall satisfaction.
- Continuously optimize activation and conversion strategies based on customer feedback and data insights to strengthen platform engagement.
Job Requirements
- Bachelor's degree or above in Finance, Marketing, Business, or a related field.
- At least 1 year of relevant experience in customer operations, user growth, or a related role within the financial or internet industry; candidates with securities platform experience will be given priority consideration.
- Strong analytical skills with proficiency in tools such as claude.
- Excellent communication and cross-functional coordination skills.
- Fluency in both Mandarin Chinese and English is required.
- Highly motivated, detail-oriented, and able to work independently.
- Immediately available candidates will be preferred.
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