Technical Support Engineer

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

We are looking for an engineer to join the Technical Support team.

In this position, you will have to perform daily checks according to the checklist, react to alerts from various systems, and promptly assist colleagues from different teams with issues that arise. He want to be part of a proactive team solving interesting issues. The challenge may be working in a fast-paced environment where context may change frequently and will need to remain focused. The ideal candidate has experience in a fintech, bank or financial organization.

The ideal candidate is proactive, stress-resistant, motivated to solve user problems and root causes.

Responsibilities:

• Strictly adhere to provided instructions.

• Handle requests from the first-level support and compliance team.

• Investigate and resolve payment discrepancies at the interface between systems.

• Analyze microservices interaction logs.

• Identify and respond to technical issues promptly.

• Address incident reports generated by monitoring systems.

• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

• Minimum 2 year of experience in level 2 technical support.

• Experience in fintech projects.

• Strong knowledge of SQL.

• Understanding the basic concepts of RDBS.

• Knowledge of web applications.

• Basic knowledge of Excel.

• Basic knowledge of scripting and command line.

• Basic understanding of blockchain technology.

• Ability to assess the importance of incidents and escalate them competently.

• English proficiency from B1 level.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.

• Non-bureaucratic management that focuses on results.

• Regular performance reviews to assess your progress.

• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.

• Compensation for medical expenses.

• Provision of necessary equipment.

• Employees get access to the most advanced AI models via mira.tg.

• 28 calendar days of paid vacation annually.

• 14 days of paid sick leave to support your health and recovery when needed.

• Access to internal conferences, English courses and corporate events.