Client Services Analyst (English Speaker)

on site

LOCATION

Malaysia

POSTED

25mo ago

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Required skills

Customer SupportFinancial MarketInterpersonal CommunicationsStatisticsTeamworkShift Scheduling

Responsibilities:

Deliver high-quality customer support via live chat and email channels;
Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
Understand customer needs and funnel valuable feedback to management;
Actively identify and implement strategies to boost team productivity and service quality.

Requirements:

Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus:
Relevant CS experience;
Prior trading experience would be preferred;
Proficient in oral and written communication in English is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
Confident in handling numbers and statistics;
A strong inclination for the technology sector and a focus on personal and career development;
Team player who is committed, self-driven, and responsive to client requests;
Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).

Responsibilities:

Deliver high-quality customer support via live chat and email channels;
Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
Understand customer needs and funnel valuable feedback to management;
Actively identify and implement strategies to boost team productivity and service quality.

Requirements:

Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus:
Relevant CS experience;
Prior trading experience would be preferred;
Proficient in oral and written communication in English is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
Confident in handling numbers and statistics;
A strong inclination for the technology sector and a focus on personal and career development;
Team player who is committed, self-driven, and responsive to client requests;
Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).