Bybit
30 open roles on Maneki
Client Services Analyst
Entryon site
LOCATION
Burnaby, BC, Canada
POSTED
25mo ago
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Required skills
Customer SupportFinancial MarketInterpersonal CommunicationsTeamworkShift Scheduling
Job description
Job description
Responsibilities:
- Deliver high-quality customer support via live chat and email channels;
- Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
- Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
- Understand customer needs and funnel valuable feedback to management;
- Actively identify and implement strategies to boost team productivity and service quality.
Requirements:
- Diploma or above in any field;
- Relevant CS experience;
- Prior trading experience would be preferred;
- Proficient in oral and written communication in both English and Mandarin, to effectively engage with clients who speak either language;
- A strong inclination for the technology sector and a focus on personal and career development;
- Team player who is committed, self-driven, and responsive to client requests;
- Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).
Responsibilities:
- Deliver high-quality customer support via live chat and email channels;
- Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
- Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
- Understand customer needs and funnel valuable feedback to management;
- Actively identify and implement strategies to boost team productivity and service quality.
Requirements:
- Diploma or above in any field;
- Relevant CS experience;
- Prior trading experience would be preferred;
- Proficient in oral and written communication in both English and Mandarin, to effectively engage with clients who speak either language;
- A strong inclination for the technology sector and a focus on personal and career development;
- Team player who is committed, self-driven, and responsive to client requests;
- Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).